Privacy Policy

EFFECTIVE DATE: October 29, 2015

Newyu, 1201 3rd Avenue, Suite 700, Seattle, Washington 98101, USA (“Newyu”, “us” or “we”) recognizes the importance of privacy. In this Privacy Policy (“Policy”), we describe how we collect, use and disclose information that we obtain about visitors to our website (the “Site”) and the services available through our Site (the “Services”).

By visiting our Site or using any of our Services, you agree that your personal information will be handled as described in this Policy. Your use of our Site or Services, and any dispute over privacy, is subject to this Policy and our Terms of Use at, including its applicable limitations on damages or the resolution of disputes. Our Terms of Use are incorporated by reference into this Policy.

Our Site and/or Services are not intended to provide treatment decisions or to be used as a substitute for professional healthcare advice. All patient medical diagnoses and treatment should be performed under the supervision and oversight of an appropriate healthcare professional.

Information We Collect About You
You are under no obligation to provide us with your information, but this may prevent you from using all or certain parts of our Site and/or Services.

We may collect information about you directly from you and from third parties, as well as automatically though your use of our Site and/or Services.

Information We Collect Directly from You. The information that we collect from or about you depends on your interaction with our Site and/or Services. In addition, we require you to register with us to use certain areas of our Site or to use our Services. To register you must provide certain information, such as your name and contact information. You will need to use a user name and password that is unique to you, and we may ask you to record your date of birth, country, culture (the language you are going to use for the application) and the time zone you are in. We will also collect information that you send to us, such as your email address if you send us an email.

Information We Collect from Others. In some cases, your response team or healthcare provider may register you. We will only ask for the data required to register you.

Information We Collect Automatically. We may automatically collect information about your use of our Site and/or Services through cookies and other technologies: your domain name; your browser type and operating system; webpages you view; links you click; your IP address; the length of time you visit our Site and/or use our Services; and the referring URL or the webpage that led you to our Site. Please see the section “Cookies and Other Tracking Mechanisms” below for more information. We may combine this automatically collected information with other information we have about you.

How We Use Your Information
We use your information, including your personal information, for the following purposes:

Providing Our Services. To provide our Services to you, to communicate with you about your use of our Services, to respond to your inquiries and for other customer service purposes.

Communicating with You. To update you about content and offerings on our Site; to provide you with news and newsletters, special offers and promotions; to contact you about products or information we think may interest you; and for other marketing and promotional purposes, including marketing and promotion from third parties. We may communicate with you via email. See our “Marketing Choices” section below for more information about opting out of email communications.

Analyzing Use of Our Services. To better understand how users access and use our Site and Services, both on an aggregated and individualized basis; to respond to user desires and preferences; and for other internal research and analytical purposes.

Complying with the Law. To comply with applicable legal obligations.

How We Disclose Your Information
We may disclose your information, including personal information, as follows:

Business Partners. We may disclose the information we collect about you to business partners, who may use the information to provide services, market or advertise to you.

Service Providers. We may disclose the information we collect about you to vendors, service providers, contractors, agents or other third parties who perform functions on our behalf, or for whom we provide services.

Business Transfers. If we are acquired by or merged with another company, if substantially all of our assets are transferred to another company or as part of a bankruptcy proceeding, we may transfer the information we have collected about you to the other company.

In Response to Legal Process. We may disclose the information we collect about you in order to comply with the law, a judicial proceeding, court order or other legal process, such as in response to a court order or a subpoena.

To Protect Us and Others. We may also disclose the information we collect from you where we believe it is necessary to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms of Use or this Policy, or as evidence in litigation in which we are involved.

Aggregate and De-Identified Information. In accordance with applicable laws and regulations, such as HIPAA, we may disclose aggregate or de-identified information about users with third parties for business purposes.

Cookies and Other Tracking Mechanisms
We and our service providers use cookies and other tracking mechanisms to track information about your use of our Site and Services. We may combine this information with other information we obtain about you.

Do-Not-Track. Our systems do not recognize browser “do-not-track” requests, but we do not track you after you leave our Site. You may disable certain tracking as discussed in this section (e.g., by disabling cookies).

Cookies. Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser for record-keeping purposes. Some cookies allow us to make it easier for you to navigate our Site and Services, while others are used to enable a faster log-in process or to allow us to track your activities at our Site and Services.

Disabling Cookies. Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to our Site who disable cookies will be able to browse certain areas of the Site, but some features may not function.

For more information about cookies see our Cookie Policy at

Clear GIFs, pixel tags and other technologies. Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer’s hard drive, clear GIFs are embedded invisibly on web pages. We may use clear GIFs (also known as web beacons, web bugs or pixel tags), in connection with our Site to, among other things, track the activities of Site visitors, help us manage content, and compile statistics about Site usage. We or our service providers may also use clear GIFs in HTML emails to our customers, to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded.

Third-Party Analytics. We use automated devices and applications, such as Google Analytics, to evaluate usage of our Site. We also may use other analytic means to evaluate our Site and Services. We use these tools to help us improve our Services, performance and user experiences. These entities may use cookies and other tracking technologies to perform their services.

Third-Party Links
Our Site and/or Services may contain links to third-party websites. Any access to and use of such linked websites is not governed by this Policy, but instead is governed by the privacy policies of those third-party websites. We are not responsible for the information practices of such third-party websites.

Security of My Personal Information
We have implemented precautions to protect the information we collect from loss, misuse, unauthorized access, disclosure, alteration, and destruction. Please be aware that no data security measures can guarantee 100% security.

You should take steps to protect against unauthorized access to your password and device by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess and keeping your log-in information and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.

Additionally, we cannot control the actions of third parties with whom you may choose to share the data collected using our Services, including your Authorized Users. Therefore, we cannot and do not guarantee that your information will not be viewed by unauthorized persons. To the fullest extent permitted by law, Newyu and its respective officers, employees, agents, representatives, volunteers, assigns, transferees, and licensors and developers (collectively “Affiliated Parties”) are not responsible for, and you hereby release us and our Affiliated Parties from any liability which may arise from, such third parties’ unauthorized collection of your information.

Access to My Personal Information
You may modify information that you have submitted by logging into your account and updating your profile information. Please note that copies of information that you have updated, modified or deleted may remain viewable in cached and archived pages of the Site for a period of time.

Marketing Communications
We may send periodic promotional or informational emails to you. You may opt out of such communications by updating your account settings. Please note that it may take up to ten (10) business days for us to process opt-out requests. If you opt out of receiving emails about recommendations or other information we think may interest you, we may still send you emails about your account or any Services you have requested or received from us.

Transfer of Data to Other Countries
We may store and process your information collected through our Services in our offices and/or in the offices of service providers located in the United States or other jurisdictions where we may have operations. Our Services us are generally hosted applications.

We host our software with nationally recognized leaders in cloud computing infrastructure, chosen because of their track record of offering trusted service. These vendors have obtained many certifications and third party attestations including SAS70 Type II, PCI DSS Level, ISO 27001, and ISO 27001, among others

US and Canadian residents. Your information stored in our Services is hosted outside of Canada (in the US) by Amazon Web Services (AWS), a leading provider of hosting services.

Residents of the European Union. If we collect any data from within the European Union, we will store that data solely in countries in the European Union. Your information stored in our Services is hosted by Amazon Web Services (AWS), a leading provider of hosting services with servers currently in Ireland and Germany; and/or Orange, a leading provider of hosting services currently in France.

All users. You understand and agree that your information may be subject to foreign laws and that it may be accessible by foreign governments, courts, law enforcement and regulatory agencies.

Safe Harbor. We comply with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of information from European Union member countries. We have certified that we adhere to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view our certification, please visit

Special Information for California Consumers
California residents may request a list of certain third parties to which we have disclosed personally identifiable information about you for their own direct marketing purposes. You may make one request per calendar year. In your request, please attest to the fact that you are a California resident and provide a current California address for your response. You may request this information in writing by contacting us at:[TH10]. Please allow up to thirty (30) days for a response.

Children Under 13
Our Site is not designed for users under thirteen (13) years of age. We do not knowingly collect personal information from children under 13.

Contact Us
If you have questions or comments about our privacy practices, please contact our Data Protection Officer at:

1201 3rd Avenue
Suite 700
Seattle, WA 98101
+1 888 253 5001[TH11]

Changes to this Policy
This Policy is current as of the effective date set forth above. We may change this Policy from time to time, so please be sure to check back periodically. We will post any changes to this Policy on our Site. If we make any changes to this Policy that materially affect our practices with regard to the information we have previously collected from you, we will endeavor to provide you with notice in advance of such change by highlighting the change on our Site. Your continued use of our Site and/or Services constitutes your agreement to this Privacy Policy, and any updates.